Get in Touch
Have questions about our bikes? Want to discuss a custom build? We'd love to hear from you.
Contact Information
Response Time
We typically respond within 24 hours. For urgent inquiries, please mark your subject as "URGENT".
What We Help With
- ✓ Product inquiries
- ✓ Custom configurations
- ✓ Technical questions
- ✓ Shipping & delivery
- ✓ Warranty & support
- ✓ General feedback
Send us a Message
We respect your privacy. Your information will only be used to respond to your inquiry.
Frequently Asked Questions
How do I order a bike?
Visit the Shop page, select a bike, configure your options, and submit your request. We'll contact you to finalize the order.
Do I need an account?
No account required! Just fill out the configuration form with your contact information.
What payment methods do you accept?
We'll discuss payment options with you directly after you submit your configuration request.
How long does delivery take?
Delivery times vary depending on configuration and location. We'll provide an estimate when we contact you.
Can I customize beyond the options listed?
Absolutely! Mention your custom requests in the message field when submitting your configuration.
Do you offer warranty?
Yes, all PELARO bikes come with warranty coverage. Details will be provided with your bike.